Privacy Policy
Last updated: 1 January 2026
Privacy Policy for Park Home Claim Limited
Last Updated: January 2026
Data We Gather
Your data protection matters greatly to us, and we recognize its significance to you. We strive to be transparent regarding our practices and the reasons behind them. Park Home Claim Limited is dedicated to safeguarding the online privacy of everyone who uses our services.
This Data Protection Policy outlines how Park Home Claim Limited and its affiliated entities handle the data you supply while interacting with our websites. In order to deliver our offerings, we must obtain specific details from you. This includes providing your contact information as part of the process. You may update your information whenever needed by contacting us at compliance@parkhomeclaim.co.uk.
PERSONAL DATA
• Contact information including your full name, email, mailing address, and phone number
• Information about any additional individuals listed on park home agreements and their connection to you as the agreement holder
• Verification details like your birth date
• Details pertinent to park home agreements for claim processing, such as purchase contract specifics, park home site information, payment evidence, modifications, and service charge statements
• Data collected via cookies
• Your preferences for communications
Utilization of Your Data
Park Home Claim Limited employs the data you provide to fulfill the services you seek, as described in this policy. Primarily, we use your details to address your questions and to better comprehend your requirements, enabling us to offer improved assistance.
Account credentials – If we gather a username and password, it’s to secure your data and have it readily available during your visits.
Name, email, phone – These are essential for identifying you and responding to your inquiries. With your consent for promotional messages, we might send them via email or text.
Source of awareness – We could inquire about this to optimize our advertising efforts.
Interactions – Records of your communications with us may be maintained.
IP details – Upon visiting, we automatically capture your IP address, which uniquely identifies your device.
Payment card info – We neither retain card details nor disclose financial information to external parties.
You might also share data when reaching out to support, participating in promotions or contests we organize, or contacting us through other means, such as website email features.
Be mindful of these additional applications –
Promotions – We (along with our affiliates and collaborators) could utilize the gathered data to notify you via mail, call, text, or email about deals, offerings, and updates that might appeal to you.
We inform you of this during data collection, and if you prefer not to receive such notices, please inform us. You can adjust your preferences anytime by emailing compliance@parkhomeclaim.co.uk. Opt-out options will be included in any messages we send.
Client support and communications – For quality assurance, we might contact customers who have engaged with our sites or shared opinions online about us, such as to address issues or gather reviews.
Research activities – Occasionally, we may reach out using your data for research purposes, via mail, call, text, or email.
Site enhancement – To refine our platform and user interaction, we collect usage patterns. Our system logs visitor details like IP, session duration, and page navigation order. We might engage specialists to analyze this, ensuring they handle data with equivalent care and protection.
Retention Period for Your Data
We retain your data only for the duration necessary:• To deliver our offerings,
• To advance valid operational goals,
• To respect your selections,
• To handle disagreements,
• To accomplish the objectives in this statement, or
• As mandated or allowed by relevant laws. For instance, certain regulations require keeping transaction records.
If you’ve opted for promotional updates, we’ll hold this data for up to 7 years max, to inform you of legal updates impacting your claim potential. Post this, without further interaction, your data will be erased.
Data disposal
We implement appropriate steps to securely erase or anonymize data when no longer needed. Paper records are shredded or burned; electronic data is rendered irretrievable through technical methods.
Connections to Other Sites
Our platforms may include links to external sites for your benefit. Their data handling might differ from ours. We lack control over their content and bear no responsibility for their statements.
We advise reviewing each site’s policy carefully. This policy excludes practices of linked sites, which might use cookies, gather data, or request information.
Park Home Claim Limited – Policy on Advertising Cookies
Our platforms employ various cookies. We detail them below and their purposes.
Cookie Definition?
A cookie is a minor text file stored on your device during site visits. On return visits, it helps identify you.
Cookie Types Include:
• Persistent types These stay on your device until removed manually or by expiration.
• Session types These vanish when you exit your browser.
Cookies Employed and Their Roles
• Necessary cookies These technical elements are vital for site functionality. Without them, operations falter. They allow access to protected sections, for example.
• Analytics cookies These track visitor counts and navigation patterns, aiding site improvements by customizing based on usage. Data is anonymized, preventing personal identification.
• Functionality cookies These recall your selections for better, tailored experiences. We use analytics cookies to compare preferences and learn from them. Such data doesn’t follow your activity off our sites.
• Promotional cookies These note your site visits, pages viewed, and links clicked. This tailors content and ads to your interests, like capping ad views. We sometimes share anonymized browsing data with ad partners for relevant promotions on other sites.
Option to Decline Cookies and Consequences
Adjust browser settings to block cookies. However, this might limit site access. Continued use without changes implies consent to our cookie usage.
Rights to Access
You can request the data we hold. Email compliance@parkhomeclaim.co.uk for a copy; we may verify identity for safety.
Or mail to:
Data Compliance Park Home Claim Limited The Atrium, Ground Floor, 18-20 Frederick Street, Birmingham B1 3HE.
Protection measures – Security is paramount at Park Home Claim Limited; we’ve implemented robust protocols for a safe experience. Data is protected against unauthorized access with physical, digital, and administrative safeguards.
Card payment safety – Using Stripe and advanced SSL encryption, order details remain private. The server scrambles card and personal info for secure transmission. Your browser indicates security with a padlock or key icon, possibly alerting on entry to secure areas.
Office safeguards – Data access is limited; only essential staff view identifiable info. Storage servers are in protected settings.
You possess various rights concerning your data, such as:
• Requesting corrections for inaccuracies
• Challenging data use in specific scenarios
• Opposing promotional activities.
Contact us via provided details to exercise these. We might not always fulfill requests due to legal duties, but we’ll explain if so.
Additional rights include:
Access right Entitled to data copies and usage details, typically free and in written or electronic form as requested.
Correction right We aim for accuracy; contact us to fix errors.
Deletion right In some cases, request data removal, like when unnecessary or consent withdrawn. Balanced against obligations, we may not comply fully.
Processing restriction right Ask to pause use, e.g., if inaccurate or unneeded.
Portability right In certain situations, request data transfer to another entity, who then manages it.
Marketing objection right Stop promotional contacts anytime. See promotions section.
Consent withdrawal For consent-based uses, revoke it. Note: this might hinder service provision.
Complaint filing right Contact the Information Commissioner if dissatisfied: https://ico.org.uk/
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Policy Update Notifications
Changes to this policy will be posted here for awareness. If we alter data use from initial statements, we’ll notify you, offering choices.
Comments
We value input on privacy; share thoughts, queries, or issues at compliance@parkhomeclaim.co.uk.
Last updated: January 2026.